Every subscription starts with a free trial — no card required — so you can fully evaluate Tryora before spending anything. That's the fairest refund policy we know: don't pay until you're sure.
Subscriptions renew monthly and you can cancel anytime; you keep access until the end of the period you've paid for, and nothing is charged after that. If you meant to cancel but were charged for a new month, contact us within 7 days of the charge — if you haven't meaningfully used the service in that billing cycle (no try-on generations), we'll refund that charge in full.
Duplicate charges, charges after a confirmed cancellation, and billing errors are refunded in full. If the service was down or broken in a way that prevented you from using what you paid for, tell us and we'll make it right with a refund or credit.
Email hello@tryora.fit from your account email with your receipt or order reference. Payments are processed by our merchant of record (Paddle), so approved refunds go back to your original payment method, typically within 5–10 business days. Please contact us before opening a bank dispute — we resolve almost everything faster directly.
If you purchased try-on credits as a listing in an Etsy shop, that purchase is governed by the shop's policies on Etsy and refunds are handled through Etsy. Failed generations always return your credit automatically.